OBJECTIVE:To succeed in a stimulating and challenging environment, building the success of the company while experiencing advancement opportunities.

 

PROFESSIONAL

EXPERIENCE:DSCI Corporation - Tilton, NH

Customer Care Provisioning, May 2009-current

·   Deal with internal and external customers at all levels via telephone and email, to ensure successful communication by actively listening and replying to inquiries.

·   Follow set procedures while processing telecom orders into the carrier systems and follows through to successfully complete orders within the set intervals.

·   The position includes logging in to the queue to take MACD requests from DSCI’s iPBX customers and provisioning through DSCI’s BroadSoft application.

·   Support team efforts while building a spirit of participation, belonging and group cohesiveness by emphasizing team objectives and reinforcing cooperation in a fast paced learning environment.

Salvation Army – Laconia, NH
Volunteer Work for Three Months

·   Accepted donations as the initial point of contact and produced receipts on an as-needed basis.

·   Assisted associates with day-to-day responsibilities varying from greeting guests, answering telephone inquiries, sorting donations, organization duties and random requests as needed.

 

QUALIFICATIONS

AND SKILLS:   Computer Programming Skills:

·   Proficient in Windows, Microsoft Word, Excel, PowerPoint and Outlook

·   Vast knowledge in research tools and programming in Plexview, Putty, FTP Server, and Broadsoft

·   7 years of telecommunications experience

·   Strong determination with the ability to master skills quickly

·   Possesses exceptional customer service while striving to meet objectives

·   Great at multitasking and meeting tight deadlines

 

EDUCATION:Lakes Region Community College Laconia, NH

Associates Degree: Business Administration, Projected Completion: Spring 2017

·   Emphasis in Business Communications, Marketing, Sales, Public Speaking, Project Management, PC Applications and Business Law, Human Resources